Report on Performance

Performance Summary

Through the efforts of our staff, we continued to provide high quality and low cost superannuation services in 2007-08. Our Portfolio Budget Outcome for the year was favourable, as described below.

Table 1: Performance Information for Budget Outcome

Outcome: Superannuation administration services that meet the expectations of Government, scheme trustees, employers, members and beneficiaries. Description: Administration of the superannuation schemes applying to Commonwealth employees and the Defence Force members.
Performance Information for Output: Superannuation Administration Services
2007-08 Target	2007-08 Performance
Service standards agreed with Trustees as reported in the Annual Effectiveness Reports (eg, timeliness of contributions receipts and benefit processing, accuracy of membership database, timeliness of annual information statements).	Reports detailing our performance against service standards were provided to the schemes in August 2008. We met the majority of our service standards. A snapshot of our performance is on page 31.
Maintenance of 238,000 contributor and 179,000 preserver member records. Processing of 15,000 contributor cessations. Payment of 188,000 pensions. Respond to 450,000 member inquiries.	Maintained 271,929 contributor records and 195,427 preserved member accounts. Processed 28,899 cessations. Paid an average of 193,867 pensions each fortnight. Responded to 430,000 member inquiries.
Quality service index (QSI) score of 80% or more in client satisfaction surveys.	For November 2007 to February 2008, the client satisfaction survey recorded a QSI of 77.1. Overall, the satisfaction of members remains high and within industry comparison.
Average staffing level (number).	518