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ComSuper | Commissioner for Superannuation 2010-11 Annual Report

Commissioner for Superannuation
2010-11 Annual Report


Section 2B: Corporate governance

In this section:

Program and project management

During 2010-11, ComSuper's Project Management Office continued to review areas for improvement to the processes and governance framework of project management.

One of these improvements was the approval of ComSuper's P3M3 Capability Improvement Plan. This Plan was prepared in response to an Australian Government directive that agencies undertake an assessment and prepare a plan to commission, manage and realise benefits from Information Communications Technology (ICT) enabled investments. ComSuper's P3M3 Capability Improvement Plan includes the activities that need to be completed to achieve the targeted ratings in Portfolio, Programs and Projects.

A review of the Project Management Framework was also undertaken in order to adopt a stronger focus for the implementation of good project management practices. ComSuper's PMO has incorporated the strengths of both PRINCE2 and the Project Management Body of Knowledge (PMBOK) as part of this revised framework to be applied across projects.

Superannuation Administration Reform (SAR) Program

On 26 November 2009, the then Minister for Finance and Deregulation, The Hon. Lindsay Tanner, announced the outcomes of a review (scoping study) into the administration and governance of Australian Government superannuation schemes. Key announcements were:

The review complemented other announced reforms in public sector superannuation arrangements – notably, the formation of a single trustee board – the Commonwealth Superannuation Corporation (CSC).

The Department of Finance and Deregulation (Finance) has overall and financial responsibility for the Superannuation Administration Reform (SAR) Program and chairs a SAR Steering Committee comprising Finance and ComSuper officers which oversights the Program. The SAR Program of work covers five concurrent projects as set out below.

1. Outsourcing of the Public Sector Superannuation Accumulation Plan (PSSap)

Following a comprehensive tender and evaluation process conducted in late 2010/early 2011, ComSuper entered into a contract with the Pillar Administration to provide administration services for the PSSap scheme.

Pillar, a NSW state-owned corporation with its main operations centre in Coniston, Wollongong, will commence providing administration services for the PSSap scheme in late 2011.

On contract signing, ComSuper and Pillar commenced a detailed transition process.

2. Data quality

During 2010-11, an external data quality adviser provided a detailed assessment of the quality of ComSuper's data holdings. Remediation work for the PSSap scheme was given highest priority to facilitate the successful transition to a new administration services provider in late 2011. Analysis and remediation continued during 2010-11 for the balance of the identified data quality risks and issues. Three transformational projects are being developed to address data quality and system risks and issues.

These projects comprise:

3. Business continuity and disaster recovery

ComSuper fully achieved and tested a robust business continuity and disaster recovery capability during 2010-11.

The focus during 2010-11 was to finalise the integration of business continuity and disaster recovery and test these arrangements. ComSuper conducted three auditor observed tests for the Incident Management Team (IMT) and Disaster Recovery during November – December 2010. In March 2011, ComSuper successfully tested all critical business systems.

Key features of the improved capability include detailed business continuity plans, a second system and data centre, and a reciprocal agreement for emergency accommodation with Department of Finance and Deregulation.

ComSuper was rated the highest in our peer group for business continuity and disaster recovery in the Comcover Risk Management Benchmarking Survey in 2011.

4. IT business case

In 2010-11, ComSuper undertook detailed analysis for the preparation of an IT Business Case to support the case for upgrading our superannuation administration IT systems. Consideration was deferred for the 2011-12 budget process and will be further considered for the 2012-13 process.

The output from this process will lead into a number of projects aimed at upgrading critical Superannuation administration platforms to support ComSuper's technology needs into the future.

5. Process and organisational change

ComSuper made a number of process and organisational improvements in 2010-11. Management structures have been streamlined and several functions have been consolidated to achieve improved efficiency and effectiveness. Functions consolidated include the Customer Information Centre, compliance and quality functions and legal services.

New legislation

To implement the government's reforms, three Acts were passed by Parliament and received Royal Assent in June 2011. The three Acts are:


Last updated December 21, 2011