Changing your personal information
You can ask us to change the personal information we hold about you if you think that the information:
- is incomplete, incorrect, out of date or misleading and
- has been, is being, or is available to be used for an administrative purpose.
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How to make your request
Your request must be in writing and:
- give details of the document and the information you believe is incomplete, incorrect, out of date or misleading
- give reasons why you are asking for the amendments
- provide an address for reply and your email or phone number so we can contact you promptly if we need to discuss your request
Depending on how you normally deal with us, we suggest you request changes to your personal information in the following ways:
For retired members
- Through Pensioner Services Online
- Calling or emailing your scheme's Customer Information Centre
- Sending a letter.
For contributing members
- Firstly through your Human Resources section
- Through Member Services Online
- Calling or emailing your scheme's Customer Information Centre
- Sending a letter.
For preserved members
- Through Member Services Online
- Calling or emailing your scheme's Customer Information Centre
- Sending a letter.
If you wish to speak to ComSuper about other changes to your personal information, please refer to our contact details are our Contact Us page.
Back to topAdding a note to your information
If we decide not to change information we hold about you, you can ask us to add a note setting out:
- what information you are concerned about
- whether you think the information is incomplete, incorrect, out of date or misleading
- your reasons for the claim
- any other information you think will correct this.
As long as your note is not irrelevant, defamatory or unnecessarily long, we will add it to our information about you, and place it on your file. You can also apply directly for us to add to, rather than change, our information about you.
We will provide you with our decision and the reasons for that decision within 30 days of receiving your request. If we do not meet this deadline, you can ask the Australian Information Commissioner to review our decision because we are deemed to have refused your request.
Deleting records
We are not able to delete superannuation records we have because of restrictions placed on our records as a Commonwealth agency. More information about this is available from the National Archives website.
Last updated October 18, 2011